How to Apply: Smart Steps Child Care Payment Assistance

A "how to" guide on completing an application for the Smart Steps Child Care Payment Assistance program.

What is the Tennessee Child Care Payment Assistance Program?

The Tennessee Child Care Payment Assistance Program, administered by the Tennessee Department of Human Services (TDHS), helps eligible families afford quality child care. It encompasses several programs, including the Child Care Certificate Program and Smart Steps, designed to support low-income families, working parents, students, teen parents, and children in foster care. These programs aim to ensure children receive safe, licensed care while their caregivers work or pursue education.

How do I apply for the Tennessee Child Care Payment Assistance Program?

You can apply through the following methods:

Online Application:

Visit the One DHS Customer Portal to create an account and submit your application.

Paper Application:

Download and complete the Application for Smart Steps Child Care Assistance.

Submit the completed form by fax, mail, or in person to your local TDHS office.

How long does it take to receive funds from the Tennessee Child Care Payment Assistance Program?

Processing times can vary based on application completeness and local office workloads. Once your application and all required documents are submitted, TDHS will assess your eligibility. If approved, you will receive a notice detailing your assistance, and payments will be made directly to your chosen licensed child care provider.

What do the application steps look like?

Determine eligibility using Mirza Scout

Collect necessary documents such as proof of income, employment, or education enrollment.

Fill out the application form online or download the paper version.

Submit your application and supporting documents via the One DHS Customer Portal or deliver them to your local TDHS office.

TDHS will review your application and notify you of the decision.

Choose a licensed child care provider that participates in the program.

Once approved, TDHS will make payments directly to your selected provider to cover eligible child care costs.

What documentation is required when I fill out my application?

Identification:

Valid photo ID for parent/guardian

Birth certificates for children

Income Verification:

Recent pay stubs

Tax returns

Proof of other income sources (e.g., child support, unemployment benefits)

Employment/Education:

Employment verification letter

Class schedules or enrollment verification for educational programs

Residency:

Utility bills

Lease agreements

Official mail with current address

Special Circumstances:

Medical documentation if unable to work or attend school

Custody or guardianship papers if applicable

Common FAQs

Who is eligible for Child Care Payment Assistance?

Eligibility includes low-income families, parents working or enrolled in post-secondary education, teen parents attending high school, and children in foster care.

Can I choose any child care provider?

You must select a licensed provider that participates in the Child Care Certificate Program.

Is there a co-payment required?

Yes, families may be required to pay a co-pay based on a sliding income scale.

How long does assistance last?

Assistance is typically approved for a 24-month period, after which you must reapply.

What if I need to change providers?

You can request a transfer through your One DHS Customer Portal account.

Who do I contact about my application status?

Tennessee Department of Human Services – Child Care Services

Phone: 1-833-772-TDHS (8347)

Email: One DHS General Inquiry

Local Office Locator: Find Your Local TDHS Office

For more information, visit the Child Care Payment Assistance page.

If you have any questions or would like to speak to a Mirza Applications Specialist, please email support@heymirza.com.

Last updated June 5, 2025